TADL Technology plan 2010-2013
Published on April 2, 2010 - 4:21pm — dbuchanan
| Attachment | Size |
|---|---|
| TADL Technology plan 2010-2013.doc | 103.5 KB |
Embedded Scribd iPaper - Requires Javascript and Flash Player
TADL Technology Plan – 2010 2013 1. What is the mission of your library or consortium? Please note that the goals and strategies you list to answer the next question should be tied to this mission. The mission of TADL is to support the District's diverse and changing population in its lifelong search for intellectual, recreational or vocational information and enrichment.
2. Provide clear goals and a realistic strategy for using telecommunications and information technology to improve library services. Please use the strategies to provide measurable milestones to meet your mission. This plan should cover a period of three years. Erate years begin July 1 and end June 30. If your institution is required by local authorities to operate under a longer planning cycle, you may provide us a copy of that plan. For the purposes of Erate, we cannot approve plans beyond three years. This technology plan for the Traverse Area District Library (TADL) covers a period of three years beginning on July 1st, 2010 and ending on June 30th, 2013. Yearly reviews are planned to coincide with the Erate funding cycle and at other times as required. Goal One: use technology to enable and enhance access to both TADL's materials and local, regional, and global digital resources. Objective 1: provide access to internetbased resources. Activity 1: continue to provide high quality broadband internet access to TADL patrons of all ages and levels of knowledge. Activity 2: continue to maintain wireless internet (IEEE 802.11b/g) access throughout all TADL facilities. Activity 3: continue to provide access to electronic resources such as journal articles, downloadable audiobooks, streaming media resources, MeL databases, etc. Activity 4: evaluate whether computerbased certification testing is a service the library should continue to provide. Investigate whether other organizations in the area are providing similar services and then adjust our offerings to best meet community needs. Objective 2: provide virtual access to library materials for users outside of TADL facilities. Activity 1: maintain a webbased catalog of library materials which is searchable from the Internet at large. Activity 2: facilitate access to vendorprovided resources which are available outside the library (i.e. from a patron’s home) including MeL databases, downloadable audiobooks, etc.
Page 1 of 11
TADL Technology Plan – 2010 2013 Objective 3: leverage dynamic web content management systems (CMS) and social media resources to better serve and communicate with our patrons. Activity 1: maintain and expand dynamic Drupal CMSbased library website (http://www.tadl.org/) to promote library events, programs, services, and provide central clearinghouse for all of the library’s networkbased resources. Activity 2: maintain a library presence on relevant social media sites. Activity 3: expand capabilities for staff and patron involvement in content creation and interaction on the website. Activity 4: allocate additional staff resources for these activities in recognition of their importance to enhance TADL's relationship with its patrons and the community at large. Activity 5: continue to provide live, interactive online reference assistance via “Live Reference Chat” link. Objective 4: develop databases of local information in electronic format for patron use. Activity 1: continue to digitize early local historical documents and make them available on our website. Activity 2: continue to maintain uptodate links to websites of other local and regional organizations and resources. Objective 5: explore new forms of electronic resources and methods of delivery. Activity 1: identify existing internal resources produced and used by staff which could be further developed into a patronaccessible resource. Activity 2: monitor advances in and development of new technology and implement such when it benefits our patrons. Goal Two: provide an Information Technology Infrastructure which supports all aspects of TADL operations Objective 1: Provide and maintain a robust and manageable network, telecommunications, and server system architecture Activity 1: continue consolidation and replacement of legacy server hardware and current hardware on a 35 year lifecycle. Activity 2: in conjunction with continuing hardware consolidation, reorganize and improve racking and wiring design in server room. Activity 3: all new hardware to be purchased with an eye towards virtualization of services (using VMware and similar software) to improve performance, manageability, and maintainability. In particular these improvements are related to the flexibility gained from separating specific services from specific physical hardware. Activity 4: reduce and eliminate dependencies on legacy software including all obsolete or unsupported operating systems, NDS, and Novell NetWare. Activity 5: continue to provide voice services to all branches and maintain Iwatsu PBX system at Woodmere Branch. Page 2 of 11
TADL Technology Plan – 2010 2013 Activity 6: evaluate traditional PBX systems and VOIPbased alternatives for replacing current Woodmere Branch Iwatsu PBX system. Objective 2: provide a capable, reliable, economical, and scalable Integrated Library System (ILS) for the District which maximizes the library’s operational efficiency and serves our patrons in the most effective manner possible. Activity 1: evaluate ways in which user experience, both staff and patron, can continue to be improved for Evergreen ILS. Areas for consideration include user interface design, overall system performance, reporting and statistics functions, and patron relationship management. Activity 2: continue and expand participation in Evergreen development effort by reporting bugs, providing fixes, and contributing original software code back into the project. Develop strategic partnerships with libraries, consortia, and other organizations which have needs similar to ours. Activity 3: work towards better integration of user experience between Drupalbased TADL website with patronvisible portions of Evergreen ILS. Activity 4: investigate the efficacy of selfcheck workstations to increase library efficiency and patron privacy. Activity 5: continue to evaluate costs, benefits, support, and performance issues associated with remote hosting and management of Evergreen ILS as compared to the possibility of inhouse hosting and management of the systems. Activity 6: improve continuity of operations and related contingency planning. In particular improve disaster recovery planning with respect to hypothetical catastrophic disruptions of our remotely hosted and managed ILS system and related ILS data. Activity 7: prepare for possible participation in MelCat and explore what additional technology resources, if any, will be needed. Objective 3: maintain a set of software and hardware resources for staff use. Activity 1: continue ongoing replacement of all staff office desktop and service desk workstations on a 3 year lifecycle. Currently 50 systems for staff desktops and 25 systems at service desks throughout the district. Activity 2: prepare for eventual migration from Windows XP on the desktop using a combination of Windows 7, Linux/OpenOffice, and possible thin client solutions. Activity 3: continue migration away from NDS towards ActiveDirectory. Activity 4: review alternatives email systems and whether upgrading to most recent version of current system or move to entirely new system is the best choice. Objective 4: maintain a set of software and hardware resources for patron use. Activity 1: continue ongoing replacement of all public access workstations on a 3 year lifecycle. Currently 53 systems throughout the district. Activity 2: maintain general purpose public workstations to serve our diverse patron Page 3 of 11
TADL Technology Plan – 2010 2013 needs. Currently 53 Windows XPbased systems and 2 Apple Mac workstations throughout the district. Activity 3: Provide specialpurpose workstations including: 3 “Walkup Express” XP based workstations with a 15minute time limit, 2 Ready Reference workstations, 2 whitelisted workstations for Youth Services, 1 microfilm reader/scanner workstation, and 1 language learning workstation. Activity 4: Enhance functionality of HTMLonly Evergreen OPAC to allow improved accessibility for the visually impaired using screenreader software. Study other ways in which our technology offerings could be improved for handicap accessibility. Activity 5: Continue to provide and improve OPAC catalog workstations for use at all locations, currently 30 Linuxbased kiosk workstations. Activity 6: for energy conservation reuse LCD monitors coming from retired public and staff workstations to replace all remaining CRTs in use by public OPAC machines. Activity 7: perform mass replacement of aging public OPAC workstations continuing our thin client approach but with a priority on lowering energy usage. Goal Three: provide TADL patrons with the resources necessary to access electronic information resources. Objective 1: provide public programs in the use of electronic resources. Activity 1: continue teaching introductory classes in basic computer skills, internet skills, and office suite software products, etc. Activity 2: develop classes focusing on narrow interests: genealogy, selling on eBay, basic website design, etc. Activity 3: maintain class outlines, glossaries and other handouts for the public where practical Objective 2: evaluate public response to electronic resources and training. Activity 1: solicit written evaluations at each class. Activity 2: continue to offer a physical suggestion box and perform an annual inhouse user survey. Goal Four: provide trained staff to assist patrons with their technology needs. Objective 1: maintain ongoing staff training. Activity 1: provide technology training for newly hired employees Activity 2: schedule staff training whenever a new form of technology or technology resource is introduced or significantly modified. Page 4 of 11
TADL Technology Plan – 2010 2013 Activity 3: make Technology Department staff available to help with spottraining as needed by staff. Activity 4: ongoing evaluation of staff needs for technology training Objective 2: maintain consistent presence of trained staff to help patrons deal with technology questions. Activity 1: schedule staff with technology skills to be at the Woodmere Branch during library business hours. Activity 2: continue to refine the method by which patrons in outlying libraries to have convenient access to the help they need. Activity 3: measure patron use of electronic resources provided by Traverse Area District Library. 3. What is your library’s professional development strategy to ensure that staff knows how to use the new technologies to improve library services? In late 2008 TADL transitioned from its legacy ILS system to Evergreen. The continuing training requirement is especially important in light of the fact that Evergreen is under constant development. Since use of the ILS is one of the core functions of the library, raising and maintaining the Evergreen specific skill level of TADL personnel will remain a very high priority. Initial training was provided by MLC staff to TADL. Now the District will develop a training program to maintain competencies, provide retraining when necessary, and train new employees. The library plans to dedicate significant training and resources for library staff to assist in keeping our new dynamic website current, useful, and a popular destination for our patrons.
4. Provide an assessment of the telecommunications services, hardware, software, and other services that will be needed to improve library services. Include your plans for replacement of outdated equipment. Include or attach an inventory of your current equipment. Items currently needed to improve TADL technology services: New and expanded telecommunications services needed: Performance issues have been identified with the Evergreen ILS possibly related to network latency between Traverse City and servers hosted in Grand Rapids. A
Page 5 of 11
TADL Technology Plan – 2010 2013 dedicated leasedline (likely a single 1.54Mbps T1 line) is being explored as a possible way to mitigate delays encountered when using cryptographically secured sessions over the public Internet. Due to increasing patron use of bandwidth, we are now routinely utilizing 50 75% of our 16mbps internet connection during peak periods. Even with traffic shaping and quality of service measures, it is clear we will be need to be planning for additional bandwidth in the nearterm. In order to maintain quality service for our patrons we are looking to increase our internet bandwidth at the Woodmere Branch into the 2030mbps range. A new branch library is a possibility in the 2010 time period. A new pointto point WAN circuit would be needed to connect this new location to the Woodmere Branch.
Page 6 of 11
TADL Technology Plan – 2010 2013 New Server and Related Hardware: As noted in the Goals section in addition to normal hardware replacement schedules, we are concentrating our efforts on abstracting locally hosted infrastructure services away from specific hardware onto virtualized servers. This provides improvements in overall availability and added flexibility for scheduled maintenance and physical server replacement. Additional virtualization host. Currently specified as Dell PowerEdge 2970 Longer term plan to add Storage Area Network (SAN) for servers for both scalability and in support of service virtualization New VOIP server hardware to replace existing Asteriskbased PBX Overdue/Hold notification system Email server, for GroupWise upgrade and possible migration to new email system. Currently specified as a Dell PowerEdge 2970
New Workstation Hardware: Approximately 25 staff desktop and service desk workstations and 20 public workstations are planned to be retired and replaced in each year of this plan, resulting in an approximate three year lifecycle for most workstation hardware. Selfcheck workstations – up to 6 total. Exact specifications to be determined. Public workstation booking/print management software including a workstation on which to host it. Exact specifications to be determined. Public computers dedicated for young adult area. Currently planned as 46 workstations of the type normally bought for public computers. Complete replacement of all OPAC workstations (as noted in Goals) currently 30 aging PCs network booting Linuxbased kiosk software. Exact replacement hardware yet to be determined.
New Software and Services Investigate costs and benefits of improved management software for VMWare Results of mail system upgrade or migration will likely require additional software
Page 7 of 11
TADL Technology Plan – 2010 2013 Inventory of Current Equipment and Telecom Connections and Services Current Telecom Connections and Services: Woodmere Branch T1 PRI (providing DID numbers 2319328500 to 8579) Internet connectivity to Woodmere Branch: 1x 16mbps (optical fiber) 1x 1.544mbps (T1) (backup connection for continuity of ILS operations) WAN connections from Woodmere branch to other branch and member libraries providing both Internet and ILS connectivity: East Bay Branch 10mbps Fife Lake Public Library 10mbps Interlochen Public Library 10mbps Kingsley Branch Library 10mbps Peninsula Community Library 10mbps Current Telecom Hardware PBX: Iwatsu IXCMM1 / IXEXMPP, 64 extensions Asterisk PBX system running on Dell Optiplex GX270 TCP/IP Firewall/Routers: Ethernet switches: 1x Compaq ProLiant ML350, 1x Soekris net4801, 5x Soekris 4501 1x HP ProCurve 2524, 6x HP ProCurve 2626, 5x HP ProCurve 2650, 1x HP ProCurve 3400cl 3x HP ProCurve 1800G 9x HP ProCurve Access Point 530 9x HP ProCurve Access Point 420
802.11b/g Access Points:
Current Server Hardware Inventory: VMWare Server Hosts: 3x Dell PowerEdge 2970 Web Servers: 2x custom built Intelbased rackmount servers, 1x Dell OptiPlex GX1 Backup Server: 1x SuperMicro 6025, with attached Quantum PX502 tape library File/Print Servers: 1x Compaq ProLiant ML370 Community Network Server: 1x Dell OptiPlex GX110
Page 8 of 11
TADL Technology Plan – 2010 2013 Current Software Inventory: Server/Infrastructure Operating Systems: Debian GNU/Linux 4.0 Debian GNU/Linux 5.0 Novell Netware 6 Windows Server 2003 R2 Windows 2000 Server Windows XP Server Software: VMWare Server 1 VMWare Server 2 GroupWise 6.5 Apache Apache2 Drupal 6 McAfee ProtectionPilot Active Directory Windows OS deployment server Windows Server Update Server ISC BIND and DHCP Openvpn Fundware Accounting server Sendmail, Exim, SpamAssassin, Anomy
Page 9 of 11
TADL Technology Plan – 2010 2013 Staff and Service Desk workstation software: Windows XP SP3 MS Office 2007 Evergreen Staff Client Firefox Google Earth ITunes Java 7zip Adobe Reader McAfee Virusscan Putty VNC VLC WinSCP Public workstation software: Windows XP SP3 MS Office 2007 Firefox Google Earth ITunes 7zip Adobe Reader Java McAfee Virusscan OpenOffice Putty VNC VLC WinSCP
Page 10 of 11
TADL Technology Plan – 2010 2013 5. Use this space to provide a budget to acquire and maintain the hardware, software, professional development, and other services that will be needed to implement the strategy for improved library services.
Year Hardware Software Telecommunications Contract Services for IT Staff Training ILS Hosting and Svcs. Total
2010 $68,000 5,000 75,000 55,000 10,000 14,800 $227,800
2011 $70,000 5,000 80,000 55,000 10,000 14,800 $234,800
2012 $72,000 5,000 85,000 55,000 10,000 14,800 $241,800
6. Provide an evaluation process that will enable you library to monitor progress toward the specified goals and make midcourse corrections in response to new developments and opportunities as they arise. The technology plan will be reviewed annually with a report made to the Library Board that includes recommendations for any required major changes. The library conducts an annual inhouse survey of users which will also be used to help determine satisfaction with library services. The technology staff will base this review on direct observations as well as anecdotal reports. In particular, continuous bandwidth monitoring of our Internet and WAN data connection usage allows technology staff to evaluate and anticipate future needs. Interim course adjustments are made on an ongoing basis.
Page 11 of 11
TADL Technology Plan – 2010 2013 1. What is the mission of your library or consortium? Please note that the goals and strategies you list to answer the next question should be tied to this mission. The mission of TADL is to support the District's diverse and changing population in its lifelong search for intellectual, recreational or vocational information and enrichment.
2. Provide clear goals and a realistic strategy for using telecommunications and information technology to improve library services. Please use the strategies to provide measurable milestones to meet your mission. This plan should cover a period of three years. Erate years begin July 1 and end June 30. If your institution is required by local authorities to operate under a longer planning cycle, you may provide us a copy of that plan. For the purposes of Erate, we cannot approve plans beyond three years. This technology plan for the Traverse Area District Library (TADL) covers a period of three years beginning on July 1st, 2010 and ending on June 30th, 2013. Yearly reviews are planned to coincide with the Erate funding cycle and at other times as required. Goal One: use technology to enable and enhance access to both TADL's materials and local, regional, and global digital resources. Objective 1: provide access to internetbased resources. Activity 1: continue to provide high quality broadband internet access to TADL patrons of all ages and levels of knowledge. Activity 2: continue to maintain wireless internet (IEEE 802.11b/g) access throughout all TADL facilities. Activity 3: continue to provide access to electronic resources such as journal articles, downloadable audiobooks, streaming media resources, MeL databases, etc. Activity 4: evaluate whether computerbased certification testing is a service the library should continue to provide. Investigate whether other organizations in the area are providing similar services and then adjust our offerings to best meet community needs. Objective 2: provide virtual access to library materials for users outside of TADL facilities. Activity 1: maintain a webbased catalog of library materials which is searchable from the Internet at large. Activity 2: facilitate access to vendorprovided resources which are available outside the library (i.e. from a patron’s home) including MeL databases, downloadable audiobooks, etc.
Page 1 of 11
TADL Technology Plan – 2010 2013 Objective 3: leverage dynamic web content management systems (CMS) and social media resources to better serve and communicate with our patrons. Activity 1: maintain and expand dynamic Drupal CMSbased library website (http://www.tadl.org/) to promote library events, programs, services, and provide central clearinghouse for all of the library’s networkbased resources. Activity 2: maintain a library presence on relevant social media sites. Activity 3: expand capabilities for staff and patron involvement in content creation and interaction on the website. Activity 4: allocate additional staff resources for these activities in recognition of their importance to enhance TADL's relationship with its patrons and the community at large. Activity 5: continue to provide live, interactive online reference assistance via “Live Reference Chat” link. Objective 4: develop databases of local information in electronic format for patron use. Activity 1: continue to digitize early local historical documents and make them available on our website. Activity 2: continue to maintain uptodate links to websites of other local and regional organizations and resources. Objective 5: explore new forms of electronic resources and methods of delivery. Activity 1: identify existing internal resources produced and used by staff which could be further developed into a patronaccessible resource. Activity 2: monitor advances in and development of new technology and implement such when it benefits our patrons. Goal Two: provide an Information Technology Infrastructure which supports all aspects of TADL operations Objective 1: Provide and maintain a robust and manageable network, telecommunications, and server system architecture Activity 1: continue consolidation and replacement of legacy server hardware and current hardware on a 35 year lifecycle. Activity 2: in conjunction with continuing hardware consolidation, reorganize and improve racking and wiring design in server room. Activity 3: all new hardware to be purchased with an eye towards virtualization of services (using VMware and similar software) to improve performance, manageability, and maintainability. In particular these improvements are related to the flexibility gained from separating specific services from specific physical hardware. Activity 4: reduce and eliminate dependencies on legacy software including all obsolete or unsupported operating systems, NDS, and Novell NetWare. Activity 5: continue to provide voice services to all branches and maintain Iwatsu PBX system at Woodmere Branch. Page 2 of 11
TADL Technology Plan – 2010 2013 Activity 6: evaluate traditional PBX systems and VOIPbased alternatives for replacing current Woodmere Branch Iwatsu PBX system. Objective 2: provide a capable, reliable, economical, and scalable Integrated Library System (ILS) for the District which maximizes the library’s operational efficiency and serves our patrons in the most effective manner possible. Activity 1: evaluate ways in which user experience, both staff and patron, can continue to be improved for Evergreen ILS. Areas for consideration include user interface design, overall system performance, reporting and statistics functions, and patron relationship management. Activity 2: continue and expand participation in Evergreen development effort by reporting bugs, providing fixes, and contributing original software code back into the project. Develop strategic partnerships with libraries, consortia, and other organizations which have needs similar to ours. Activity 3: work towards better integration of user experience between Drupalbased TADL website with patronvisible portions of Evergreen ILS. Activity 4: investigate the efficacy of selfcheck workstations to increase library efficiency and patron privacy. Activity 5: continue to evaluate costs, benefits, support, and performance issues associated with remote hosting and management of Evergreen ILS as compared to the possibility of inhouse hosting and management of the systems. Activity 6: improve continuity of operations and related contingency planning. In particular improve disaster recovery planning with respect to hypothetical catastrophic disruptions of our remotely hosted and managed ILS system and related ILS data. Activity 7: prepare for possible participation in MelCat and explore what additional technology resources, if any, will be needed. Objective 3: maintain a set of software and hardware resources for staff use. Activity 1: continue ongoing replacement of all staff office desktop and service desk workstations on a 3 year lifecycle. Currently 50 systems for staff desktops and 25 systems at service desks throughout the district. Activity 2: prepare for eventual migration from Windows XP on the desktop using a combination of Windows 7, Linux/OpenOffice, and possible thin client solutions. Activity 3: continue migration away from NDS towards ActiveDirectory. Activity 4: review alternatives email systems and whether upgrading to most recent version of current system or move to entirely new system is the best choice. Objective 4: maintain a set of software and hardware resources for patron use. Activity 1: continue ongoing replacement of all public access workstations on a 3 year lifecycle. Currently 53 systems throughout the district. Activity 2: maintain general purpose public workstations to serve our diverse patron Page 3 of 11
TADL Technology Plan – 2010 2013 needs. Currently 53 Windows XPbased systems and 2 Apple Mac workstations throughout the district. Activity 3: Provide specialpurpose workstations including: 3 “Walkup Express” XP based workstations with a 15minute time limit, 2 Ready Reference workstations, 2 whitelisted workstations for Youth Services, 1 microfilm reader/scanner workstation, and 1 language learning workstation. Activity 4: Enhance functionality of HTMLonly Evergreen OPAC to allow improved accessibility for the visually impaired using screenreader software. Study other ways in which our technology offerings could be improved for handicap accessibility. Activity 5: Continue to provide and improve OPAC catalog workstations for use at all locations, currently 30 Linuxbased kiosk workstations. Activity 6: for energy conservation reuse LCD monitors coming from retired public and staff workstations to replace all remaining CRTs in use by public OPAC machines. Activity 7: perform mass replacement of aging public OPAC workstations continuing our thin client approach but with a priority on lowering energy usage. Goal Three: provide TADL patrons with the resources necessary to access electronic information resources. Objective 1: provide public programs in the use of electronic resources. Activity 1: continue teaching introductory classes in basic computer skills, internet skills, and office suite software products, etc. Activity 2: develop classes focusing on narrow interests: genealogy, selling on eBay, basic website design, etc. Activity 3: maintain class outlines, glossaries and other handouts for the public where practical Objective 2: evaluate public response to electronic resources and training. Activity 1: solicit written evaluations at each class. Activity 2: continue to offer a physical suggestion box and perform an annual inhouse user survey. Goal Four: provide trained staff to assist patrons with their technology needs. Objective 1: maintain ongoing staff training. Activity 1: provide technology training for newly hired employees Activity 2: schedule staff training whenever a new form of technology or technology resource is introduced or significantly modified. Page 4 of 11
TADL Technology Plan – 2010 2013 Activity 3: make Technology Department staff available to help with spottraining as needed by staff. Activity 4: ongoing evaluation of staff needs for technology training Objective 2: maintain consistent presence of trained staff to help patrons deal with technology questions. Activity 1: schedule staff with technology skills to be at the Woodmere Branch during library business hours. Activity 2: continue to refine the method by which patrons in outlying libraries to have convenient access to the help they need. Activity 3: measure patron use of electronic resources provided by Traverse Area District Library. 3. What is your library’s professional development strategy to ensure that staff knows how to use the new technologies to improve library services? In late 2008 TADL transitioned from its legacy ILS system to Evergreen. The continuing training requirement is especially important in light of the fact that Evergreen is under constant development. Since use of the ILS is one of the core functions of the library, raising and maintaining the Evergreen specific skill level of TADL personnel will remain a very high priority. Initial training was provided by MLC staff to TADL. Now the District will develop a training program to maintain competencies, provide retraining when necessary, and train new employees. The library plans to dedicate significant training and resources for library staff to assist in keeping our new dynamic website current, useful, and a popular destination for our patrons.
4. Provide an assessment of the telecommunications services, hardware, software, and other services that will be needed to improve library services. Include your plans for replacement of outdated equipment. Include or attach an inventory of your current equipment. Items currently needed to improve TADL technology services: New and expanded telecommunications services needed: Performance issues have been identified with the Evergreen ILS possibly related to network latency between Traverse City and servers hosted in Grand Rapids. A
Page 5 of 11
TADL Technology Plan – 2010 2013 dedicated leasedline (likely a single 1.54Mbps T1 line) is being explored as a possible way to mitigate delays encountered when using cryptographically secured sessions over the public Internet. Due to increasing patron use of bandwidth, we are now routinely utilizing 50 75% of our 16mbps internet connection during peak periods. Even with traffic shaping and quality of service measures, it is clear we will be need to be planning for additional bandwidth in the nearterm. In order to maintain quality service for our patrons we are looking to increase our internet bandwidth at the Woodmere Branch into the 2030mbps range. A new branch library is a possibility in the 2010 time period. A new pointto point WAN circuit would be needed to connect this new location to the Woodmere Branch.
Page 6 of 11
TADL Technology Plan – 2010 2013 New Server and Related Hardware: As noted in the Goals section in addition to normal hardware replacement schedules, we are concentrating our efforts on abstracting locally hosted infrastructure services away from specific hardware onto virtualized servers. This provides improvements in overall availability and added flexibility for scheduled maintenance and physical server replacement. Additional virtualization host. Currently specified as Dell PowerEdge 2970 Longer term plan to add Storage Area Network (SAN) for servers for both scalability and in support of service virtualization New VOIP server hardware to replace existing Asteriskbased PBX Overdue/Hold notification system Email server, for GroupWise upgrade and possible migration to new email system. Currently specified as a Dell PowerEdge 2970
New Workstation Hardware: Approximately 25 staff desktop and service desk workstations and 20 public workstations are planned to be retired and replaced in each year of this plan, resulting in an approximate three year lifecycle for most workstation hardware. Selfcheck workstations – up to 6 total. Exact specifications to be determined. Public workstation booking/print management software including a workstation on which to host it. Exact specifications to be determined. Public computers dedicated for young adult area. Currently planned as 46 workstations of the type normally bought for public computers. Complete replacement of all OPAC workstations (as noted in Goals) currently 30 aging PCs network booting Linuxbased kiosk software. Exact replacement hardware yet to be determined.
New Software and Services Investigate costs and benefits of improved management software for VMWare Results of mail system upgrade or migration will likely require additional software
Page 7 of 11
TADL Technology Plan – 2010 2013 Inventory of Current Equipment and Telecom Connections and Services Current Telecom Connections and Services: Woodmere Branch T1 PRI (providing DID numbers 2319328500 to 8579) Internet connectivity to Woodmere Branch: 1x 16mbps (optical fiber) 1x 1.544mbps (T1) (backup connection for continuity of ILS operations) WAN connections from Woodmere branch to other branch and member libraries providing both Internet and ILS connectivity: East Bay Branch 10mbps Fife Lake Public Library 10mbps Interlochen Public Library 10mbps Kingsley Branch Library 10mbps Peninsula Community Library 10mbps Current Telecom Hardware PBX: Iwatsu IXCMM1 / IXEXMPP, 64 extensions Asterisk PBX system running on Dell Optiplex GX270 TCP/IP Firewall/Routers: Ethernet switches: 1x Compaq ProLiant ML350, 1x Soekris net4801, 5x Soekris 4501 1x HP ProCurve 2524, 6x HP ProCurve 2626, 5x HP ProCurve 2650, 1x HP ProCurve 3400cl 3x HP ProCurve 1800G 9x HP ProCurve Access Point 530 9x HP ProCurve Access Point 420
802.11b/g Access Points:
Current Server Hardware Inventory: VMWare Server Hosts: 3x Dell PowerEdge 2970 Web Servers: 2x custom built Intelbased rackmount servers, 1x Dell OptiPlex GX1 Backup Server: 1x SuperMicro 6025, with attached Quantum PX502 tape library File/Print Servers: 1x Compaq ProLiant ML370 Community Network Server: 1x Dell OptiPlex GX110
Page 8 of 11
TADL Technology Plan – 2010 2013 Current Software Inventory: Server/Infrastructure Operating Systems: Debian GNU/Linux 4.0 Debian GNU/Linux 5.0 Novell Netware 6 Windows Server 2003 R2 Windows 2000 Server Windows XP Server Software: VMWare Server 1 VMWare Server 2 GroupWise 6.5 Apache Apache2 Drupal 6 McAfee ProtectionPilot Active Directory Windows OS deployment server Windows Server Update Server ISC BIND and DHCP Openvpn Fundware Accounting server Sendmail, Exim, SpamAssassin, Anomy
Page 9 of 11
TADL Technology Plan – 2010 2013 Staff and Service Desk workstation software: Windows XP SP3 MS Office 2007 Evergreen Staff Client Firefox Google Earth ITunes Java 7zip Adobe Reader McAfee Virusscan Putty VNC VLC WinSCP Public workstation software: Windows XP SP3 MS Office 2007 Firefox Google Earth ITunes 7zip Adobe Reader Java McAfee Virusscan OpenOffice Putty VNC VLC WinSCP
Page 10 of 11
TADL Technology Plan – 2010 2013 5. Use this space to provide a budget to acquire and maintain the hardware, software, professional development, and other services that will be needed to implement the strategy for improved library services.
Year Hardware Software Telecommunications Contract Services for IT Staff Training ILS Hosting and Svcs. Total
2010 $68,000 5,000 75,000 55,000 10,000 14,800 $227,800
2011 $70,000 5,000 80,000 55,000 10,000 14,800 $234,800
2012 $72,000 5,000 85,000 55,000 10,000 14,800 $241,800
6. Provide an evaluation process that will enable you library to monitor progress toward the specified goals and make midcourse corrections in response to new developments and opportunities as they arise. The technology plan will be reviewed annually with a report made to the Library Board that includes recommendations for any required major changes. The library conducts an annual inhouse survey of users which will also be used to help determine satisfaction with library services. The technology staff will base this review on direct observations as well as anecdotal reports. In particular, continuous bandwidth monitoring of our Internet and WAN data connection usage allows technology staff to evaluate and anticipate future needs. Interim course adjustments are made on an ongoing basis.
Page 11 of 11
- 2399 reads
Printer-friendly version
