TADL - Wireless Networking Details and Troubleshooting

The Library provides wireless Internet access for patrons to use with their own laptop computer. This wireless connection is available anywhere in the building, and allows you to use your laptop's wireless interface to conduct research online, check your e-mail, and more!

Details

You need a computer (or PDA, etc) equipped with a supported "Wi-Fi" card. Supported cards are those using the IEEE 802.11b or 802.11g standards. IEEE 802.11a is NOT supported.

• Location of Access Points: four access points located in the ceilings above Fiction, Non-fiction, Youth Services, and Sight and Sound.
• No WEP key required
• SSID is "tadl-patron-wireless"

Troubleshooting

TADL staff can NOT provide technical assistance with personal computers.

The following troubleshooting steps are general steps for common operating systems.

Please consult the documentation that came with your operating system or your wireless card for more specific troubleshooting steps.

• Try relocating yourself -- while we've made an effort to cover the entire building, wireless reception will depend on your proximity to an Access Point and will depend on the characteristics of your wireless card
• Check to see if your operating system is configured to obtain an IP address automatically (via DHCP) -- you should be assigned an IP address starting with "172.28."
• Ensure that you are connecting to the proper wireless network -- the proper SSID is "tadl-patron-wireless"
• Try ejecting and re-inserting your wireless card (if possible)
• Try rebooting your computer

If you have any questions specific to the Library's wireless network implementation that are not answered here, please feel free to contact technology staff via email: wireless@tadl.tcnet.org. Technology staff can NOT provide technical assistance with personal computers, but will be happy to answer questions specific to TADL's network.

Please e-mail us!
wireless@tadl.tcnet.org

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