Frequently Asked Questions (FAQ), Jan. 2021

(Updated Jan. 13, 2021) This Frequently Asked Questions (FAQ) list is related to our Main Library curbside service.

Why did the library go to curbside service?

The Traverse Area District Library (TADL) converted to curbside service on Wed. November 18, 2020. This service will be effective until further notice.

Library Director Michele Howard said the decision was difficult but necessary. “Taking into account the still-high number of COVID19 cases and the uncertainty of the new mutation of the virus, we feel this is a necessary change to protect our staff and community,” Howard said. “On the bright side, we’ve developed a great system for curbside and can still easily get patrons their library materials. Also, we always have a fantastic line of digital materials that are available on our website.” Please check each library location page for details on hours and services offered.

What is the current status of the library?

  • Main Library Curbside Hours (No appointment necessary)
  • East Bay Branch Library Curbside Hours (By appointment)
    • Tues. & Thurs. Noon – 6 pm; Wed/Fri/Sat 10 am – 3 pm.
    • Updates will be posted at tadl.org/eastbay.
  • Kingsley Branch Library Curbside Hours (No appointment necessary)
    • Mon/Wed/Fri/Sat 9 am – 3 pm; Tues. & Thurs. 1 pm – 7 pm.
    • Updates will be posted at tadl.org/kingsley

Please note that this schedule may change.  We will be following the best practices established by our professional library organizations, the CDC, and partnering with the Health Department to keep our staff and patrons safe. A copy of our response plan is available upon request and we have guidance materials on new procedures available online and by request.

Can I return my items, and what about the holds I have?

The book drops are open!  Please return your books via the outside drops at your convenience. Large items should be returned through our curbside service.

Your Holds will be available for pickup with our curbside service. Please note – we do our best to fill every request as promptly as possible but during some times it may take a little longer to process your holds than under normal conditions.

Main Library Curbside Map

To use our curbside service please bring a cell phone, a mask, and have your library card (or driver’s license) ready. Our busiest times are around lunch and at the end of each day, and while we do our best to serve everyone as quickly as possible wait times may be longer during those periods.


What about my MelCat returns?

Return your MelCat books in the TADL drop box. It will show on your account for four days, but we will back date it when we check the books in after their quarantine period.


Is the library accepting book donations?

(Effective October 19, 2020) Our storage area is maxed out and we’re unable to accept donations until further notice. If you have items of special interest (such as local history) please send an inquiry to ask@tadl.org.


What about notary services? What about the staff? 

The staff is in the building during our posted hours – filling curbside orders and taking your calls! Since our buildings are closed to the public we are not offering notary services at this time. Many other locations in town provide this service. If you’d like a list you can access live Reference Chat. You can also get a book recommendation! Please call us at 231-932-8500 or email at ask@tadl.org if you need assistance or have any questions. 


What services are available if the library building is not open?

Computers and printing are available by reservation, check here for details. Our Facebook Videos will bring recorded storytimes to you anywhere!  Our Teen Department has many fun events. Adult Services is offering virtual programs, live reference chats, book recommendations, and book discussions. Check out our website calendar, Facebook, or Instagram for more! Craft kits are available via curbside pickup as well. Check our calendar for the kits available each week.

Wi-Fi is available even though the library is not open. It can be accessed 24/7 within the library grounds, whether in a car, on a bike, or sitting on a bench. 

Don’t forget the library has a large collection of digital materials available to patrons living in our taxing district. All are available on TADL.org and are free with your digital account. Digital materials include:

While taking into account our budget, we are negotiating with vendors to offer even more resources than we currently have, so stay tuned to our social media for any updates in services.  Please email ask@tadl.org for any trouble or questions with these services.


What about packaging?

All curbside orders leave the building in blue plastic bags for the protection of materials, staff, and patrons. If you would prefer to not have a plastic bag you may ask the curbside staff for other options (such as our circulating “I checked all these out” canvas tote bags) when you call in for pickup.


How can I get help?

We will continue to be available to you via email at ask@tadl.org and will work as quickly as possible to answer your inquiry. You can also reach a librarian via live chat during limited hours. We are in the building and answering calls at the Main Library (231-932-8500). If we don’t answer, please leave a message and we will return your call. 

Pro tip: It’s even easier with our mobile app.

Thank you for supporting the library – stay well!

Michele P. Howard, TADL Director