Frequently Asked Questions about TADL Curbside (Nov. 2020)

What is the current status of the library?

November 18: ALL TADL locations are converting to curbside service (buildings are closed to the public). The Fife Lake Public Library remains completely closed due to a potential COVID19 exposure.

  • Main Library Curbside Hours
    • Monday through Thursday 10 am – 6 pm; Friday & Saturday 10 am – 5 pm.
    • Computer services by appointment forthcoming, updates will be posted at tadl.org.
  • East Bay Branch Library Curbside Hours
    • Tuesday & Thursday Noon – 6 pm; Wed/Fri/Sat 10 am – 3 pm.
    • Updates will be posted at tadl.org/eastbay.
  • Kingsley Branch Library Curbside Hours
    • Mon/Wed/Fri/Sat 9 am – 3 pm; Tuesday & Thursday 1 pm – 7 pm.
    • Updates will be posted at tadl.org/kingsley

Please note that this schedule may change.  We will be following the best practices established by our professional library organizations, the CDC, and partnering with the Health Department to keep our staff and patrons safe. A copy of our response plan is available upon request and we have guidance materials on new procedures available online and by request.


Can I return my items, and what about the holds I have?

The book drops are open!  Please return your books via the outside drops at your convenience. Large items should be returned through our curbside service.

Your Holds will be available for pickup with our curbside service. Please note – it may take a little longer to process your holds due to our four-day quarantine for all materials returned to the library.

Main Library Curbside Map


What about my MelCat returns?

Return your MelCat books in the TADL drop box. It will show on your account for four days, but we will back date it when we check the books in after their quarantine period.


Is the library accepting book donations?

(Effective October 19, 2020) Our storage area is maxed out and we’re unable to accept donations until further notice. If you have items of special interest (such as local history) please send an inquiry to ask@tadl.org.


Why did the library go to curbside service?

The Traverse Area District Library (TADL) will be switching to curbside service starting Wednesday November 18, 2020. This service will be effective until further notice.

Library Director Michele Howard said the decision was difficult but necessary. “Taking that into account the rising number of COVID19 cases we feel this is a necessary change to protect our staff and community,” Howard said. “On the bright side, we’ve developed a great system for curbside and can still easily get patrons their library materials. Also, we always have a fantastic line of digital materials that are available on our website.” Please check each library location page for details on hours and services offered. 


What about notary services? What about the staff? 

The staff is in the building during our posted hours – filling curbside orders and taking your calls! Since our buildings are closed to the public we are not offering notary services at this time. Many other locations in town provide this service. If you’d like a list you can access live Reference Chat. You can also get a book recommendation! Please call us at 231-932-8500 or email at ask@tadl.org if you need assistance or have any questions. 


What services are available if the library building is not open?

Check out our Facebook Videos for recorded storytimes!  Our Teen Department has many fun events. Adult Services is offering virtual knitting sessions, live reference chats, book recommendations, and book discussions. Check out our website calendar, Facebook, or Instagram for more!

Wi-Fi is available even though the library is not open. It can be accessed 24/7 within the library grounds, whether in a car, on a bike, or sitting on a bench. 

Don’t forget the library has a large collection of digital materials available to patrons living in our taxing district. All are available on TADL.org and are free with your digital account. Digital materials include:

While taking into account our budget, we are negotiating with vendors to offer even more resources than we currently have, so stay tuned to our social media for any updates in services.  Please email ask@tadl.org for any trouble or questions with these services.


What about packaging?

All curbside orders leave the building in blue plastic bags for the protection of materials, staff, and patrons. If you would prefer to not have a plastic bag you may ask the curbside staff for other options (such as our circulating “I checked all these out” canvas tote bags) when you call in for pickup.


How can I get help?

We will continue to be available to you via email at ask@tadl.org and will work as quickly as possible to answer your inquiry. You can also reach a librarian via live chat during limited hours. You are in the building and answering calls at the Main Library at 231-932-8500. If we don’t answer, please leave a message and we will return your call. 

Pro tip: It’s even easier with our mobile app.

Thank you for supporting the library – stay well!

Michele P. Howard, TADL Director